MaiCuti (maicuti.my) is owned and operated by NexisGate Hub, the Malaysia-based business behind NexisGate (nexisgate.com), Seri, Abang Man, and related communication infrastructure.

Depending on how you use the service, we may process account details, guest session identifiers, voice or text input, generated chatbot responses, channel identifiers, support messages, consent records, delivery evidence, safety signals, device/browser metadata, security logs, and operational audit records.

Voice and text interactions may be processed to provide the answer, preserve conversation continuity, enforce quota and safety controls, investigate abuse, troubleshoot audio or delivery problems, and improve operational reliability. Public pages must not expose internal AI instructions, provider internals, secrets, raw channel IDs, or internal context records.

Where business messaging workflows are used, records may include platform user identifiers, message metadata/content supplied through supported workflows, opt-in or opt-out evidence, template status, delivery or failure events, and support conversation metadata.

We process information to operate the service, respond to requests, provide support, enforce consent and opt-out choices, maintain security, detect misuse, handle deletion/privacy requests, comply with legal obligations, and preserve necessary audit evidence.

Limited data may be handled by infrastructure, security, email, messaging, analytics, professional, or legal providers where required for authorized service purposes. NexisGate Hub does not sell personal data and does not use platform data for unrelated advertising profiling.

Data is retained only as needed for service delivery, security, legal compliance, audit evidence, dispute handling, fraud prevention, and operational records. Deletion can be requested through the Data Deletion page or the privacy support contact.

You may request access, correction, deletion, restriction, or withdrawal of consent where applicable. You may also opt out of certain business messages through message instructions or by contacting support.